Use og the site 

Piece 4 Love is a subbrand to calledda.com and thereby is all communication target to the mail address anna@calledda.com

By accessing the website or placing an order with piece4love.tictail.com  (hereinafter referred to as “we”) the customer (hereinafter referred to as “you”) agree to be bound by all the terms and conditions (the Terms).  We reserve the right to revise these Terms without prior notice to you.


We accept no responsibility for any links on our website which we do not operate or control.   

Your personal information 
We will use your information in accordance to our Privacy Policies, which form part of these terms. 

Contract conclusion
If you submit an order for goods via this site by submitting the order, your order is considered an offer to us to buy the goods on our website.

We will acknowledge receipt of your order by sending you an automatically generated order confirmation. With this order confirmation, the contract will be concluded. 

The contract will relate only to those specific goods that are referred to in our email confirming our acceptance of your order.  You should read and check the details in this email to ensure that they are correct.  The contract’s content will be stored.  You can find the details about your recent orders in your account.

If the details in our email confirmation to you are incorrect, please contact customer care immediately. 

The contractual language is English, Danish, French or Italian

Price and delivery cost
We shall use all reasonable endeavors to ensure that prices as quoted on our site are correct.  Information displayed on this site relating to pricing is subject to change by us without notice, but the prices on the site at the time of any order placed will be the prices applicable to that order.
Where the price for a product is less than our stated price, we will charge the lower amount on dispatch.  However, we have no obligation to sell the product to you at the incorrect lower price if the error is obvious and noticeable, and could have reasonably been recognized by you as incorrect.
If the correct product price is higher than the price listed on the site, we will either contact you before dispatching the product, or reject your order and notify you of such rejection. 
Unless stated otherwise, all prices include VAT (where applicable), but exclude delivery costs.

Availability and delivery
Information displayed on this site relating to availability is subject to change by us without prior notice.
We cannot guarantee permanent or continuous availability of all products on this site.  All orders are subject to availability at all times. 

We deliver globally, but do you live outside Europe, please contact us by email before you do your shopping, since we need to consider the price of the delivery of the product/s you wish to buy.

We will deliver the goods ordered by you to the delivery address you have provided when you place the order on the site.

Standard delivery from piece4love.tictail.com  is 3-10 days. All items are unique, which mean when you buy a new product from Piece4Love you know it is unique.  Time of high traffic may also result in slightly longer delivery times.  If this is the case, you will be notified by e-mail. 

We are not responsible for any delay in delivery caused by the unavailability of the customer taking delivery of the products.  If we are unable to make the delivery because there is nobody home we will leave a card confirming that we have attempted delivery. It will then be your responsibility to arrange a new delivery date.


Payment
Payment for goods can be made by  



Right to cancel
Under the Distance Selling Regulations, you may cancel your order at any time within the “cooling off period” of 14 working days, beginning on the day after you receive the goods.  If you wish to cancel your order, please provide our customer service group a notice in writing at the following address: anna@calledda.com

If you are in possession of the goods, you are responsible to retain and take reasonable care of the goods until the time of the physical return.

You must send the goods back to us in their original condition (unused, with original packaging and brand labels) to our return address Piece 4 Love/Anna Calledda Thoravej 18 1. th , 2400 NV, Denmark. 
Once you have notified us that you wish to return the goods, any charges will be refunded to you as soon as possible, or at the latest, within 30 days of your cancellation.

 

We reserve the right to charge you, not exceeding our direct costs of recovering the goods, if you do not return the goods.

Returns policy
In addition to the cooling off period we have our own return policy, we want you to be satisfied with your purchase. Therefore, whenever you shop at piece4love.tictail.com  you have the opportunity to return the goods within 14 days. Returns will be accepted under the condition that the goods have not been used, and should include original packaging and labeling.  You are responsible for the cost of returning items. We do not exchange or refund cosmetics or perfume where the seals have been broken.  If we have delivered the incorrect product to you, we will of course pay for the return postage. 


Refund policy
When you return goods to us because you have cancelled the contract between us during the 14 day period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your return.

We will refund the price of the goods in full, including the cost of shipping the item to you.  However, you will be responsible for the cost of returning the item to us.

If you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us.  Once we have confirmed the product defect or other problem, we will provide a full refund for any goods, if this is within a reasonable time following the sale.

We will notify you of your refund via e-mail.  We will process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for defective goods.

We will refund any money received from you using the same method originally used by you to pay for your purchase.

Cancellation by us
We reserve the right to cancel the contract between us if, for example: 
• We have insufficient stock to deliver the goods you have ordered;
• We do not deliver to your area; or
• One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your order, we will notify you by e-mail and will credit to your account any sum charged by us from your credit card as soon as possible, but in any event within 30 days of your order.

Title and risk
You will become the owner of the goods you have ordered when they have been delivered to you and we have received all funds in full payment for the goods. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.

Our liability
Our liability connected to any products acquired through the site is strictly limited to the buying price of the product. This does not limit our liability regarding
• Death or personal injury caused by our negligence; 
• Fraudulent misrepresentation; or
• In any way were it would be illegal for us to exclude our liability.

Esensualliving is not liable for any loss of income, profit or contracts.

In the event that it is out of our control, a so-called force majeure event, we will not be liable for any delays or failure to perform any of our contracted obligations. These events are without limitation:
• The impossibility to use the means public or private transport; 
• The impossibility of the use of private or public telecommunications; or
• Riot, civil disturbance, terrorist attack or threat of this, invasion and acts of God.

Invalidity
If any part of these terms is unenforceable, the enforceability of any other part of these terms will not be affected.

Law and jurisdiction
These terms are governed by Danish law, and any contracts formed via this site will be governed by Danish law. The French courts will have exclusive jurisdiction over any dispute relating to these terms or any contracts between us.

Notices
All notices given by you to us must be given to us in writing by email or at the address detailed in clause 1 above. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on the Site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addresses.